THE BIGGEST COCARD DIFFERENCE IS OUR SUPERIOR CUSTOMER SERVICE AND SUPPORT.

When you choose Cocard as your processing partner you are ultimately placing confidence in us to deliver the highest level of frontline support in handling any questions, problems, or concerns you have regarding your merchant account. Terminal, Statement, or any Training issues should be directed to us so we can be of service.

Local Customer Service and Support

512 807-7015

Nationwide Customer Service and Support

888 332-9140

Email Customer Service and Support

Email Us with any service issue or questions.  

OUR COMMITMENT:  Your calls are answered with live people or will be  returned very promptly and  emails are answered within a few hours.

Maintenence and Supply Programs Choices

Instead of raising our costs to cover these expenses and telling you they are "free" we have left these as choices for you to decide whether it matches your needs.

Terminal Complete Program A Full repair and replacement program is available for terminals whether or not we sold them to you. Emergency 4 hour in town terminal replacement available in most circumstances.

Supply Complete Program An all inclusive supply program is available for terminals whther or not we sold them to you. Includes paper and ribbon/ink with convenient delivery options.

Platinum Complete Program Combines the two programs and provides for a discount.

**Customer requiring higher Service Level Agreements for uptime requirements are able to be serviced with a custom maintenence program designed for your business if the need arises. Please Contact us here for further details.